People & Culture Partner - Warner Bros Studio Tour London

Job Description

People & Culture (HR) Partner - Warner Bros. Studio Tour London (WBSTL)

As the People & Culture Partner for Warner Bros. Studio Tours & Retail, you'll provide generalist HR support across the business, ensuring compliance with employment legislation and company policies while promoting best practice in all areas of HR. Reporting to the Senior People Partner, you'll play a key role in supporting day-to-day operations and employee relations.
You'll also support the People & Culture Director in delivering key people initiatives, contributing to projects that enhance employee experience and drive continuous improvement across Warner Bros. Studio Tour London and Retail operations.
Your Role Accountabilities…
• Act as a trusted partner to management, advising on all people-related matters.
• Align HR support with business goals and organisational changes.
• Handle day-to-day employee relations issues including absence, misconduct, and grievances.
• Provide timely guidance on HR policies and general queries.
• Coordinate manager workshops and HR training aligned with legislation as well as transformation projects.
• Support performance management and recruitment processes using Workday.
• Organise and support HR-led events and initiatives.
• Maintain strong working knowledge of HR policies and procedures.
• Collaborate with stakeholders to deliver effective people solutions.

Qualifications & Experience…
• Proven experience as an HR Advisor or Partner, with strong employee relations and up-to-date employment law knowledge
• Solid background in recruitment, training, and performance management
• Experience in fast-paced environments such as retail, visitor attractions, logistics, or direct-to-consumer operations
• Strong interpersonal skills with the ability to build credibility and maintain confidentiality
• Excellent organisational, communication, and analytical skills, with proficiency in HR systems(such as Workday) and Microsoft Office (particularly Excel)
• Proactive, adaptable, and detail-oriented with a calm and professional approach
Worldwide Tours and Retail
Warner Bros. Studio Tour London – The Making of Harry Potter opened its doors to visitors on 31st March 2012. The highly rated attraction offers visitors the ultimate chance to get up close to authentic sets to discover the magic behind spellbinding special effects and explore the behind-the-scenes secrets of the Harry Potter film series. Visitors can explore the original Great Hall, step into the Forbidden Forest, discover Gringotts Wizarding Bank and pull out a Mandrake in Professor Sprout's Greenhouse all before marvelling at the breath-taking miniature scale model of Hogwarts castle.
The Studio Tour has been well received with 96% of the 46,000+ reviews on TripAdvisor rating it as 'Excellent' or 'Very Good' and over 80,000 4- or 5-star ratings on Google Reviews. Tickets must be pre-booked at www.wbstudiotour.co.uk and cannot be bought at the attraction.
Warner Bros. Worldwide Studio Tours & Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart.
The division includes Warner Bros. Studio Tour Tokyo – The Making of Harry Potter and Warner Bros. Studio Tour Hollywood, for fans of blockbusters, classics and beloved television shows.
Warner Bros. Worldwide Studio Tours & Retail also specialises in experiential retail and is home to Harry Potter Shops in King's Cross, New York, Chicago, Harajuku and Akasaka.
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-xk1n01-35-215-184-102-42 in your application.