Dignity Health Sports Park, Guest Service Lead

Job Description

Dignity Health Sports Park, Guest Service Lead (Part-Time)

Company Information

Job Summary
The Guest Services Lead is responsible for providing support, direction, and assistance to the Part-Time Guest Services Representatives at Dignity Health Sports Park. Additionally, the incumbent will promote a positive guest and employee experience by ensuring all workstations and work tools (i.e.. scanners, and radios) are running at the optimum performance level. The Guest Services Lead will act as an initial point of escalation on issues or concerns raised by guest, when necessary, while raising elevated concerns to the Sr Manager.
Essential Functions:
• Oversee the work of Guest Services Representatives assigned to their team. Ensure team members are working in their assigned areas and taking required breaks according to California Labor Laws. Assist with departmental scheduling when necessary.
• Answer all incoming inquiries and obtain appropriate information to direct guest and Guest services representatives to the correct location. Resolve any guest-related ticket issues and act as the first point of contact for any escalated guest-related issues.
• Greet all incoming members and guests. Ensure all venue entry procedures, and practices are followed, and guests' tickets are property scanned. Effectively communicate Guest Service Representative issues to Management, including team member tardiness, no calls, no shows, and guest complaints.
• Effectively manage time to ensure event-related tasks are completed before event start time and before the conclusion of each shift. Event-related tasks include ensuring all work stations and work tools (i.e., scanners and radios) and functioning correctly, completing the event recap reports summarizing team member, venue, and guest comments, report findings to Management.
• Accommodate guests with disabilities in compliance with the Americans with Disabilities Act
Required Qualifications:
• High School Diploma or its equivalency
• 2-4 years Related work experience
• 6-12 months' experience in customer service function
• Excellent customer service and interpersonal skills with strong attention to detail
• Strong oral and written communication skills
• Exceptional organizational skills with the ability to prioritize tasks
• Demonstrated leadership ability
• Ability to work event nights, weekends, and holidays
• Ability to work outdoors and stand for extended periods of time
Pay Scale: $22.48
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: This position may be eligible for benefits (ACA qualification).

Jobcode: Reference SBJ-1281je-35-215-184-102-42 in your application.