Sr Account Coordinator

Job Description

Job
Sr. Account Coordinator

POSITION TITLE: Senior Account Coordinator

We currently have an opening for Senior Account Coordinator. This position will be a hybrid role in Burbank, CA and Wilmington, OH.
ABOUT THE ROLE: As the Senior Account Coordinator, you will be responsible for monitoring and evaluating day-to-day order issues, managing order processing, and other operations. With a strong focus on process improvement, training, process documentation, and collaboration. Senior Account Coordinators are expected to create relationships with clients, stakeholders, and partners both externally, and internally.

Primary Responsibilities:
• Help manage workload and expectations for a mix of major and indie clients, internally and externally.
• Subject matter expert in Mastering or Distribution.
• Build and maintain strong client relationships.
• Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
• Help oversee contingent workforce to ensure orders are delivered accurately and efficiently.
• Ensure deliverable due dates are reached on time and escalate if order is in jeopardy of not being delivered by deadline.
• Proactively identify and escalate potential issues/problems with projects in process and formulate response and solution.
• Assist in the creation of policies and procedures to improve the quality of deliverables.
• Learn and adhere to workflows and procedures, and remain up to date with changes.
• Help team to stay up-to-date on workflow / process changes
• Understand the billing with ability to accurately update each order.
• Adhere and align on goals and progress with Leadership.
• Learn and adhere to workflows and procedures with ability to train team members on workflows / processes.
• Maintain a high level of confidentiality of Deluxe and sensitive client information.
• Special projects/other duties as assigned.
Qualifications
The ideal candidate will possess the following knowledge, experience, and skill-set:
• Successful tenure as an Account Coordinator
• Must be able to juggle multiple priorities and solve problems involving several concrete variables in standardized situations.
• Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be flexible to work extended hours and/or weekends to meet project deadlines.
• Must be organized, reliable, conscientious, flexible, and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.
• Must be proficient with word processing, spreadsheet, inventory, order processing, project management, and database software.
• Ability to work in a fast paced, multi-tasking environment.
• Must demonstrate positive attitude, able to handle self professionally in a high stress situation.
• Experience in multiple client's needs and nuances.

This role is based in Burbank California and Wilmington Ohio. The base range for this role is $24.04 to $26.44 hourly. Actual amounts will vary depending on education, skills, and geographical location.

Jobcode: Reference SBJ-j6zzkb-35-215-184-102-42 in your application.