Principal Software Engineer, Platform Modernization

Job Description

JOB TITLE: Principal Software Engineer, Platform Modernization
Location: Remote
Division: TechOps
Line Manager: Sr. Director, Infrastructure Architecture Services
Contract Terms: Permanent
THE TEAM
The Platform Modernization Team is a newly established function within the Infrastructure Architecture Services segment, reporting directly to the Senior Director. This team is dedicated to building software systems that improve the delivery, operations, and scalability of our infrastructure platform. As a core part of our infrastructure strategy, the team builds internal tooling and automation platforms that reduce toil, accelerate delivery, and improve the developer and operator experience across the company. We leverage modern backend languages, Cloud-Native technologies, and infrastructure-as-code to empower service teams to manage their own environments with confidence and efficiency.
THE JOB
Are you passionate about building software that empowers other engineers? We are seeking a highly skilled Principal Software Engineer to join our newly formed Platform Modernization team. In this role, you'll architect and implement automation tools and internal platforms that transform how our Infrastructure Group delivers and operates services. Your work will focus on delivering durable, maintainable software solutions that abstract infrastructure complexity and promote scale and autonomy. This is a unique opportunity to shape our platform strategy and build systems that have widespread internal impact.
WHAT YOU WILL BE DOING
Tactical Work (40%)
Design and implement backend systems that abstract infrastructure concerns and enable self-service capabilities.
Own the development and support of internal tools, APIs, and automation frameworks used by infrastructure and application teams.
Drive enhancements to CI/CD pipelines using GitLab, focusing on security, repeatability, and observability.
Solutions Architecture (35%)
Define backend architectures and patterns that scale across infrastructure domains.
Create design documents, system diagrams, and proof-of-concepts that guide development and integration.
Leverage Kubernetes and infrastructure-as-code tools to deliver reusable software components and automation services.
Strategic Work (25%)
Collaborate with senior stakeholders to align platform modernization initiatives with long-term goals.
Guide technology direction and best practices across teams.
Mentor engineers and foster a culture of strong backend engineering, maintainability, and continuous improvement.
You will also:
• Build backend systems primarily in Go, Rust, or Python, focusing on maintainable, testable, and observable code.
• Design CLI tools, APIs, and services that reduce friction for internal platform consumers.
• Contribute to internal frontend interfaces (React/TypeScript) to expose automation functionality, but not as a core responsibility.
• Use Terraform, Ansible, and Pulumi to integrate with existing infrastructure components.
• Champion a software engineering approach to infrastructure, with strong observability, testing, and service ownership principles.
• Operate in an Agile environment ( SAFe ) with scoped work in Jira, focusing on measurable outcomes and internal customer satisfaction.
• Contribute to compliance and security posture by baking in controls and guardrails through automation.
• Participate only in critical on-call escalations, enabling service owner teams to own day-to-day operations independently.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• D eep experience as a backend or platform software engineer, ideally focused on developer tooling or infrastructure automation.
• Strong programming proficiency in Go, Rust, or Python.
• Proven experience designing internal APIs, automation frameworks, or infrastructure control planes.
• Familiarity with Kubernetes, GitLab CI/CD, and infrastructure-as-code tools like Terraform, Pulumi , or Ansible.
• Understanding of SRE principles and a metrics-driven approach to software reliability and observability (e.g., Prometheus, Grafana).
• Awareness of how infrastructure works, but with a builder's mindset-this is not an operations or SRE role.
• Experience working in Agile, remote, cross-functional environments.
YOU (BEHAVIOURAL SKILLS)
• Strategic and forward-thinking; capable of designing systems that will be widely adopted across infrastructure teams.
• Comfortable working autonomously and owning full lifecycle delivery of internal tooling.
• Passionate about software craftsmanship, iterative delivery, and empowering other engineers.
• Strong communication skills, with the ability to collaborate with operators, engineers, and technical leadership alike .
• Focused on simplicity, usability, and reducing complexity for infrastructure consumers.
• Committed to security, reliability, and high standards of code quality and maintainability.
BENEFITS & PERKS
Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented peop

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Jobcode: Reference SBJ-6kbbwq-35-215-184-102-42 in your application.