Operations Support Manager

Job Description

NBCUniversal is one of the world's leading media and entertainment companies.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description
NBC Sports Next, a division of 'Versant', is where sports and technology intersect. We're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We're a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.
Over the past twenty years, Fandango has built a network of direct-to-consumer digital brands, where 50 million+ fans unite to celebrate their love for movies, TV and streaming. We take pride in serving fans throughout their entertainment journey from content discovery to theatrical moviegoing to watching at home. Our portfolio includes leading online movie ticketer, Fandango, which tickets for more than 31,000 US movie screens; world-renowned entertainment review site, Rotten Tomatoes; and Fandango at Home (previously known as Vudu), the on-demand streaming service offering the industry's best selection of 4K UHD titles and more than 250,000 new release and catalogue movies and next day TV shows.
We're looking for a solutions-oriented and detail-focused Operations Support Manager  to support both the execution of gift card programs across both digital and physical channels and other Fandango Rewards and Partnerships as they arise. Though responsibilities are focused primarily on retail and direct to consumer promotional programs for all Gift Card brands in the Fandango/Sports Next portfolio, this role will also play a key role in carrying out website updates, promotional campaigns, B2B customer support, creative approvals and print production deliverables for both the Gift Cards business and other Partnerships activations. The ideal candidate is comfortable collaborating across teams, working internally and externally, keeping a close eye on quality-first executions, and ensuring that deliverables are accurate, on-brand, and completed on time.
Essential duties & responsibilities:
• Support the execution of digital gift card campaigns across multiple brand storefronts (D2C, B2B, and retail), including product launches, seasonal updates, and troubleshooting and other campaign execution needs that support the broader team as they arise.
• Partner with internal teams and external vendors on the production of physical gift card materials, including packaging, signage, and point-of-sale displays.
• Contribute to QA testing and proofing of printed materials to ensure accuracy, consistency, and alignment with creative and legal requirements.
• Work toward hitting milestones and deadlines by keeping tasks moving forward and ensuring timely follow-through on reviews, revisions, and approvals.
• Act as the tactical point person for B2B channel customers, supporting their digital order journey and helping resolve questions or issues.
• Collaborate with internal stakeholders such as Marketing, Creative, PR, Product, Legal, and Customer Support to align on campaign execution and asset delivery.
• Use platforms such as Salesforce, Asana, and vendor systems to support task tracking, execution, and issue resolution.
• Utilize Salesforce to record, monitor and provide reporting to key stakeholders including gift card team, management and finance.
• Track all promotional programs, ensuring accuracy of distributor marketing reports and marketing efforts.
• Help maintain documentation related to production specs, QA checklists, and campaign workflows.
• Take a solutions-focused approach to execution, collaborating with others to overcome obstacles and ensure deliverables are completed accurately and efficiently
• Role will be approx. 75% gift card campaign executions support and 25% supporting other campaigns.
• Other duties as assigned by leadership.
Qualifications
• Bachelor's degree in business, marketing, entertainment, communications, or a related field.
• 3+ years of experience in digital marketing operations, production coordination, or eCommerce support, preferably within the gift card, retail, or payments industry.
• Experience supporting print production processes, including proofing, QA, and working with vendors to move materials through final delivery.
• Familiarity with digital campaign workflows and execution across multiple storefronts or customer channels.
• Strong attention to detail and ability to catch inconsistencies in both digital and printed materials.
• Excellent communication and relationship-building skills with external and internal partners.
• Demonstrates ability to prioritize and execute multiple projects with accuracy and professionalism.
• Comfortable working with cross-functional teams and external partners to ensure seamless execution.
• Must be able to communicate effectively and professionally with all areas of the Company and all levels of management.
• Proficient in tools like Microsoft Office Suite, Salesforce, Asana, CMS platforms, Adobe Suite, and vendor portals.
Additional Job Requirements
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• Must be willing to work in the Los Angeles, CA office.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $85,000.

Jobcode: Reference SBJ-369vp5-35-215-184-102-42 in your application.